Author: Jenny Jin

Pilot our Lock without developers…and a new look for Lock Dashboard

We absolutely encourage prospective PayJoy clients to pilot the PayJoy Lock with our 30 day unlimited activations free trial before making the technical investment to integrate with Lock API.  To make pilots faster to deploy, we’ve built a bulk upload feature that enables clients to remotely update Locks across their customers’ devices via csv upload.  You can update up to 5,000 locked devices at once with no engineering work needed. 

What’s next

We’ve launched Bulk Upload to everyone with the following features built so far:

  • Activate Locks
  • Update your customer’s expiration when they’ve made a payment
  • Set Locks to inactive and removable if your customer’s loan is complete

We’re going to keep rolling out more Bulk Upload features to have parity with our Lock API.  By the end of December 2019, you will be able to, without any engineering, be able to make the following changes to your customers’ Locks: 

  • See all of the bulk upload csv files you’ve submitted to audit your changes (coming soon!)
  • Pre-claim 
  • Change phone and SIM numbers
  • Get an offline code to send to your customer if they don’t have internet connectivity to make sure their Lock date is extended

A new look for Dashboard

We coincided building the bulk update feature with a new UI refresh of our Lock Dashboard.  We designed the Dashboard to be cleaner, more user-centric for you to try out the Lock on your own and set up a pilot with your team, and easier to customize your Lock app with your own logo, and set up team permissions.  Sign up or log in to take a tour! 

Try out the Lock for free

It is now easier than ever to take advantage of our 30 day free trial, and then upgrade by purchasing one of our Lock bundles. If you’re a lender in an emerging market interested in securing your customers’ loans with smartphones using the PayJoy Lock, start a pilot with us today.

Lanzamientos: Haz pruebas piloto con nuestros desarrolladores 

Alentamos a nuestros clientes prospecto que realicen experimentos con nuestra prueba gratuita de 30 días antes de realizar una inversión para integar nuestra API de Lock a su sistema.
Para hacer el despliegue de las pruebas piloto más rápido, hemos desarrollado la funcionalidad de carga múltiple, que permite actualizar los Locks de sus clientes de manera remota con un archivo csv. Es posible actualizar unos 5,000 dispositvos de una vez sin trabajo de ingeniería. 

Un recorrido de la funcionalidad: 

Qué sigue: 

Hemos lanzado la Carga Múltiple para todos nuestros clientes con las siguientes capacidades: 

Implementaremos más funciones de Carga Múltiple para estar en sincronía con nuestra API de Lock. Hacia el fin de diciembre de 2019, ustedes serán capaces de – si ayuda de ingenieros, hacer los siguientes cambios a los Locks de sus clientes: 

  • Ver todas las cargas de archivos CSV que se han realizado para auditar cambios 
  • Cambiar números telefónicos y de SIM
  • Apartar el IMEI de los teléfonos que aprovisionarán con un Lock
  • Generar un código offline para enviar a tu cliente en caso de que no tengan conexión y poder extender el plazo de su Lock
  • Activar Locks
  • Actualizar la fecha de expiración de sus clientes una vez que han realizado un pago
  • Modificar el estado del Lock a Inactivo o Removible una vez que el financiamiento de su cliente ha concluido

El dashboard estrena look

Hemos hecho coincidir la funcionalidad de carga múltiple con con una nueva Interfaz de Usuario para el Dashboard de nuestro Lock. Diseñamos el tablero para ser más ordenado y centrado en el usuario para que realicen pruebas piloto, personalicen su App de Lock con su Logo y configuren los permisos de su equipo. Regístrese o acceda aquí para tomar un tour. 

Pruebe el Lock si costo

Es más sencillo que nunca aprovechar nuesra prueba gratuita de 30 días y posteriormente adquirir uno de nuestros paqutes de Lock. Si es un acredor en un mercado emergente interesado en asegurar los préstamos de sus clientes a través de su smartphone, realice una prueba piloto hoy mismo haciendo clic aquí. 

Lock’s new Unlock Offline feature for users with limited internet connectivity

By Chris Moore, Nam Pham, Mauricio Castaneda, Dominique Friedl, Jenny Jin

In rural areas in Africa and Indonesia, our users who are financing a smartphone with the PayJoy Lock might experience a poor user experience if they are not able to update their device once they’ve made a payment due to lack of 3G/4G/LTE network coverage.  

This will differ from country to country but some of our clients estimate that 70% of their customers live in rural areas with poor connectivity. In GSMA’s 2018 Mobile Connectivity World Index, most of the markets that PayJoy operates in LatAm, Africa, India, and Southeast Asia have low to medium LTE coverage at best.  

Introducing Unlock Offline

Our new Unlock Offline feature allows users to enter a code into the PayJoy app that will update their amount of credit and keep their phone from locking, no internet necessary. This feature is core to our social mission of enabling the world’s underbanked to access credit by designing with their contexts in mind.  

A quick overview of the Unlock Offline feature

1) Via Lock API, a PayJoy partner requests a code for a customer who is currently offline.

2) The client sends the generated code to the user by a phone call, SMS, or other user-accessible way.  

3) After receiving the code, the user enters it in the following dialogue box that appears in their PayJoy app’s home screen when we detect that the phone is offline.  

For security measures, we accept 5 attempts daily per user’s device and will monitor any suspicious fraud activities.   

How We’re Making Our Lock Available to Global Lenders to Scale Financial Inclusion

Jenny Jin, Senior Product Manager

In 2015, PayJoy began by using our patented locking technology to encourage repayment as we financed smartphones.  

A customer financing a new smartphone with PayJoy

The idea was pretty simple. A customer who doesn’t have strong credit wants to take out an affordable loan to buy a new smartphone.  If they’re late on a payment, we don’t charge any late fees to keep our customers from incurring further debt. To encourage repayment, our locking technology kicks in and prevents a customer from accessing their normal phone functions with the exception of emergency numbers and any whitelisted apps and numbers that are critical to a customer. As soon as the customer sends in their payment, the phone immediately unlocks.

After 3 years of financing hundreds of thousands of customers in the U.S. and Mexico, we saw a 50% reduction in defaults from our locking technology, which allows us to lower costs to customers, lend to more people, and help them build their credit.  Many of our customers in Mexico built their credit score to qualify for a credit card after taking out a loan with us. We’re immensely proud of that and we want to do more.

PayJoy’s partner Baobab provides affordable device financing loans in Senegal and Ivory Coast

We want to solve the financial access problem worldwide

According to the World Bank, there are still 1.7 billion people in the world who are still unbanked, but two-thirds of whom own a mobile phone.  We want to scale financial inclusion to all those users. To do that, we began in 2018 to build and share our Lock API with other lenders in Kenya, Tanzania, Nigeria, South Africa, Mexico, Panama, Guatemala, Indonesia, and India.

Now any lender — whether its a bank, retailer who provides point of sale financing, or fintech company — can sign up and use our Lock API to download the PayJoy Lock onto their customer’s phone to collateralize it for a smartphone financing loan or a cash loan.  

If you’re a lender, we want to hear from you

If you’re a lender anywhere in the world, sign up now for a free trial to try out our PayJoy Lock in minutes on a Samsung  (Android 7.0 or higher) or Hisense 11 Android device, zero code required.

Stay tuned! We’ll be sharing more case studies and stories of how we’ve worked with partners to increase financial access for users.